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Contact
SealCycle is a small operation during early access, which means you are emailing the person who builds it. Expect a reply within one business day.
Bugs and product feedback — use the app
Open Help in the sidebar and use the Feedback tab. This is the best route for anything wrong with the software or anything you want changed.
It is not just faster than email — it automatically captures the page you were on, your screen size and your browser. That context is usually what turns "the estimate screen looked broken" into something that can actually be found and fixed, and it is the part that is tedious to reconstruct over email.
Account and technical issues
Use this for anything you cannot get past: sign-in trouble, a suspected security problem, something that looks wrong with your data, or a question about how early access works. If you think someone else has accessed your account, email here first and say so in the subject line.
Privacy and data requests
Deleting your account, exporting your data, questions about what is stored, or a request from one of your own customers about their information. What we hold and how long we keep it is set out in the Privacy Policy.
What to expect
Replies come within one business day. If something is broken badly enough to stop you working, say so in the subject line and it goes to the front of the queue.
Early access has no phone support and no ticket system. It is email and the in-app Feedback tab, both read by one person.